help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Software update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2019 10:07

‎10-20-2019 10:07

Hello Team, 

 

I recently happened to update the software from iPhone , It took a long time and stalled. Now, it is not at all switching on. Can someone help to rectify this error. 

 

Thank you. 

Best Answer
0 Votes
3 REPLIES 3

‎10-20-2019 12:22

‎10-20-2019 12:22

He and welcome to the Fitbit Community @sanjeev17ks 

I understand you had a recent update on your iPhone and things are not switching on. Can you give me just a bit more information as to what you mean by not switching on. The Fitbit App never fully downloaded? Is it not syncing? You can’t log on? Etc. it helps to know a bit more information so I can help you. Can you also provide me with the version on your iPhone as well. 
I’ll be around 😃 so keep me posted

Best Answer
0 Votes

‎10-21-2019 04:14

In response to SunsetRunner

‎10-21-2019 04:14

Yes, after recent update, the Fitbit never fully downloaded. Now, it is dead. Nothing is working hard reset or any. 

Best Answer
0 Votes

‎10-21-2019 05:25

In response to sanjeev17ks

‎10-21-2019 05:25

Hello again @sanjeev17ks 

If I understand correctly your Fitbit tracker is now non responsive currently and the Fitbit App never fully downloaded. Please tell me what type of Fitbit tracker (Alta, Charge 2, Ionic, etc) you have and what type of device are you using ( iPhone 11, Samsung Galaxy 5, iPad Air, etc) This information helps me understand your issue better and helps me assist you. I need to ensure your device is compatible with the Fitbit App. and knowing the type of Fitbit Tracker helps me instruct you on how to restart it.

keep me posted 😉

Best Answer
0 Votes