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Spinning is tracking distance

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‎01-24-2019 14:54 - last edited on ‎01-25-2019 03:57 by Fitbit Moderator

‎01-24-2019 14:54 - last edited on ‎01-25-2019 03:57 by Fitbit Moderator

I take it there is still no fix whilst recording a spin session as my charge 3 still records distance whilst I’m not moving, upgraded from charge 2 and beginning to regret it.

 

 

Moderator edit: updated subject for clarity

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‎01-25-2019 03:57 - edited ‎01-28-2024 09:02

‎01-25-2019 03:57 - edited ‎01-28-2024 09:02

Welcome on board @Terry71, it's nice to see you around here! While reading your post I was wondering if you're on iOS? If so, we’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I've moved your post to the iOS App as your topic is more related to here.

Please let us know if you have any other questions.

Maria | Community Moderator, Fitbit


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