Step Streak banner disappeared

[sunnyczm]

I am on a 90 day step streak and there’s a banner that shows at the top of your dashboard on the mobile app letting you know your step streak number.  It was there Sunday at 88 days and it disappeared yesterday but I met my step goal of 10,000 steps. I’ve synced multiple times, I’ve shut down the app & deleted the app and it still not there. My goal was get to a 100 day step streak. What’s going on?!?

[YojanaFitbit]

Nice to see you around, @Emma710.

Thanks for the details shared in your post and for the troubleshooting steps done. I understand how you are feeling and appreciate your efforts. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

See you around.

[rainruh88]

What is the fix?

[sunnyczm]

Hi. I’m not really sure. I reset my Fitbit as well. Finally later that day it popped back! 

[YojanaFitbit]

@sunnyczm Thank you for getting back to share this with us. Nice to see that you're digging into the Fitbit Forums @rainruh88, let me give you a warm welcome to our community.

Can you please try to restart your Fitbit device and force close the Fitbit app?

Hope this helps.