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Step and mileage doesn’t match

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‎04-10-2020 09:04

‎04-10-2020 09:04

I am so frustrated. I have researched and researched still can’t get my Fitbit to sync correctly.  I am 3/4 of a mile off steps per distance how do I fix this

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‎04-19-2020 16:55 - edited ‎04-19-2020 17:04

‎04-19-2020 16:55 - edited ‎04-19-2020 17:04

Welcome to the Fitbit Community, @Scraven. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing your accuracy concern as your steps and mileage don’t match. Thank you for your efforts to resolve this. I totally understand how you are feeling and I am here to help you. I recommend restarting your device by following the steps from this help article: How do I restart my Fitbit device?

 

Please also follow these troubleshooting instructions: What can I do if my step count seems inaccurate?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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