help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps and AZM are inaccurate on iOS app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-25-2024 16:46 - last edited on ‎05-30-2024 14:01 by Fitbit Moderator

‎05-25-2024 16:46 - last edited on ‎05-30-2024 14:01 by Fitbit Moderator

When I woke up, walked to the kitchen, the Fitbit app claimed I walked 156 steps at 230 zone minutes. After refreshing the app to view my sleep data, or what’s left to view, then searched updates, and uninstall/reinstall, the result was “No data”. After countless tries, I highly suspect your app is broken. I know it’s a holiday weekend, just FYI.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎05-31-2024 08:40

‎05-31-2024 08:40

@SunsetRunner - Any change since you posted?  I've noticed that sometimes the iOS app incorrectly displays the prior day's numbers in some fields early in the morning, before you've actually done anything. When it happens, it seems to correct itself later in the day. It also seems to correct if you change the Today screen to yesterday and then back to Today.  

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

Best Answer