11-10-2017
07:52
- last edited on
11-11-2017
04:34
by
MarcoGFitbit
11-10-2017
07:52
- last edited on
11-11-2017
04:34
by
MarcoGFitbit
My Fitbit one is syncing but it’s not syncing the correct steps. Since the last up date this week
Moderator Edit: Clarified Subject.
Best Answer11-11-2017 06:14
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
11-11-2017 06:14
Hello @1980ar, have a warm welcome to the Fitbit Community, it's great to have you on board. ![]()
Thanks for bringing this to my attention. At this moment I would like to suggest you to restart your Fitbit One and your phone, then monitor the tracker and your phone to check if the steps correct themselves.
To restart your Fitbit One:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
Best Answer