Steps aren't syncing with mobiletrack

[Jonmjones]

My app has stopped showing steps via MobileTrack. I've tried unpairing MobileTrack, unpariing my flex, repairing both, individually, together, reinstalling app, reinstalling iOS.

Is there a problem with the latest fitbit app?

[RobertoME]

Hello @Jonmjones and welcome aboard to our community! If you have recently updated your mobile app. Try with a force quit:

1. Log out from your Fitbit account and double tap the home button on your iOS device. Your open apps will show on your device's screen. 
2. Close the Fitbit app by swiping the app image in an upward motion. 
3. Reopen the Fitbit app. 

This should do the trick, keep me posted how it goes.

[Jonmjones]

Thanks, but it still doesn’t work.

[DerrickS]

@Jonmjones If you click the account button in the bottom right-hand corner > click the MobileTrack button at the top > and click the "Sync Now" button, does that sync your steps to your account?

Keep me posted!

[Jonmjones]

It shows the steps for a few seconds then removes them. It's only for a short date range last week, and seems to be working now?!?!?