03-11-2016 20:18
03-11-2016 20:18
On my iphone ap (and on the website when I log in) steps is completely missing and I cannot get it back. I've uninstalled and reinstalled (twice) the fitbit ap on my phone, and restarted my phone and it's still not there. WTH. How do I get steps back on there with all the other counts?
03-12-2016 01:37
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03-12-2016 01:37
Hi, @Carolinekogan, this is a bug that was introduced in the last update. The engineers are aware and will be pushing affix asap. Meanwhile the temporary fix is to log out of the app and then back in again. Your stats should reappear. Unfortunately they are likely to disappear again until there is a permanent fix.
Sense, Charge 5, Inspire 2; iOS and Android
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