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Steps deleted; won't syn

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‎08-23-2016 23:12

‎08-23-2016 23:12

It's the 3rd day that the app is deleting the information from "yesterday". I've been syncing with the app in the evening and, f ex, last night I had 16k steps (on the fitbit and the app). This morning it shows 0 steps for yesterday. The same for the day before yesterday 0!! I tried all the restarting options (the phone, the app, Bluetooth) bit it still gives me 0 steps... Any suggestion?
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‎08-27-2016 04:31

‎08-27-2016 04:31

Hello @Mia2005 welcome to the Fitbit Community! I would like to ask if you have reviewed if the information shows on your Fitbit.com Dashboard? If it is showing on your dashboard are you still not able to view the information on your app? When you are viewing this information do you have Internet access? 

 

I'll be around if you have any questions! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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