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Steps not added to weekly after sync

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‎04-15-2016 04:53

‎04-15-2016 04:53

My Fitbit is syncing. I'm getting lots of steps but my weekly steps has kept going down all week. Any ideas why this is happening?
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‎04-15-2016 15:27

‎04-15-2016 15:27

Welcome to the Fitbit Community @vioketcece. It's great to have you here. This situation might be related to a syncing issue. Please make sure you are syncing your Charge HR in order to see your weekly steps get increased. You can force sync to transfer your data immediately. Let me know how it goes.

 

I moved this thread to the iOS app board because it's more related to the topic. Thanks for stopping by, see you around. Smiley Very Happy

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‎04-15-2016 16:46

‎04-15-2016 16:46

Hello @vioketcece,

 

Welcome to the community!

 

When you say "my weekly steps has kept going down all week" does this typically happen overnight (or past midnight)... For instance, you had 70k steps on Thursday night and then 60k steps on Friday morning?

 

If this is the case, then it's normal and can explain.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎04-16-2016 05:03

In response to PureEvil

‎04-16-2016 05:03

Thank you for your suggestions! I figured out that even though it was syncing my daily steps onto my iPhone dashboard, the Bluetooth was not connected. I reconnected the Bluetooth and all my info downloaded correctly.


Thanks again! Step On!


Sent from my iPhone
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