Steps not being added to challenges.

[Awalter]

My steps are not updating within a group challenge like they normally do. I have zero steps showing within the challenge.  My dashboard is showing I have over 14k for the day. I tried logging in and out of the app and turned my phone off and on. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Awalter, I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for reporting this to us. I also would like to thank you for letting us know the troubleshooting steps you've tried so far. We're sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.