01-27-2016 15:10
01-27-2016 15:10
01-28-2016 06:14 - edited 01-28-2016 06:14
01-28-2016 06:14 - edited 01-28-2016 06:14
Hey there @Sarahmentzer! It's great to have you in the Fitbit Community!
Let me help you with this, by any chance have you logged an activity? If you log an activity this can override your steps. If you're steps are not syncing you can take a look at this article.
Hope it helps! Keep me posted :D.
04-30-2016 20:53
04-30-2016 20:53
05-01-2016 15:29
05-01-2016 15:29
Hi @Eln1015,
I'd recommend making sure that you are using the most current version of the Fitbit iOS App, version 2.22. Click here to be redirected to the iOS App Store. Afterwards, I would recommend the following steps:
2. Reboot your iOS device.
3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
4. Open the Fitbit App to initiate a sync.
This should get you back on track, but let me know if you need any additional help!