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Steps not counted

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‎06-08-2020 06:11

‎06-08-2020 06:11

Fitbit is not counting any steps

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1 BEST ANSWER

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‎06-10-2020 14:16

‎06-10-2020 14:16

Welcome to the Fitbit Community, @ArchieL.

 

I am sorry to hear your Fitbit is not counting any steps. Thanks for trying to resolve this and I am here to help. I recommend restarting your device by following these steps: How do I restart my Fitbit device? 

 

Please also make sure your device is syncing. You can find the compete troubleshooting instructions if you're having difficulties with syncing at Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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4 REPLIES 4

‎06-10-2020 14:16

‎06-10-2020 14:16

Welcome to the Fitbit Community, @ArchieL.

 

I am sorry to hear your Fitbit is not counting any steps. Thanks for trying to resolve this and I am here to help. I recommend restarting your device by following these steps: How do I restart my Fitbit device? 

 

Please also make sure your device is syncing. You can find the compete troubleshooting instructions if you're having difficulties with syncing at Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎06-10-2020 19:42

In response to LiliyaFitbit

‎06-10-2020 19:42

Thank you so very much!
Have a great rest of your day.


Making everyday TERRIFIC!!!!
Best Answer

‎06-10-2020 19:48

In response to ArchieL

‎06-10-2020 19:48

Hi @ArchieL, thank you for your reply!

 

I am glad the information provided was helpful! Thank you for your time and feedback! 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎07-23-2020 07:59

‎07-23-2020 07:59

Same here. I have a FitBit Inspire and it doesn't count steps when I am doing quick steps/sprints on my basic stepper. However, if I slowdown, it will. It is very frustrating as I planned to finish a quick workout but do not get credit for it. Also not good if one is trying to build stamina by moving faster.

Best Answer