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Steps not linking

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‎05-22-2016 03:45

‎05-22-2016 03:45

Yesterday I charged my completely dead Fitbit, and put it back on. My Fitbit vibrated once I got the 10,000 step goal. I look on my dashboard for yesterday (Saturday 5/21) after syncing many times and it says 0 steps. It's say I have 16,000 steps for Friday which is impossible bc my Fitbit was dead and I was not active Friday! How can I get it to sync correctly?
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‎05-22-2016 16:41

‎05-22-2016 16:41

@Rachaelp411 That's really weird. I'd recommend:


1. Restart your tracker.

2. Reboot your iOS device.

3. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

4. Open the Fitbit App to initiate a sync.

This should help you get back on track, but let me know if you need any additional help!

Derrick | Retired Moderator, Fitbit
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