Steps not matching challenge

[Josephjwoodley]

My Fitbit step count doesn't match my step count in a workweek challenge. How to fix?

Moderator edit: subject for clarity 

[MeylinP]

It's nice to see our Community is growing @Josephjwoodley! Please know there are some possible reasons for this to happen as the following:

1. Steps fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. 
2. You're manually logging steps. 
3. You're using MobileRun to track GPS data with your app. 
4. You're in a different timezone than the challenge owner. 

I hope this helps, let me know how it goes! 

[Josephjwoodley]

I accepted the challenge while in a different time zone (13 hrs) but was in the same time zone by the time the challenge started. I do have issues with my Fitbit step count when I returned from Japan on Sunday. 

Moderator Edit: Removed personal information.

[DerrickS]

@Josephjwoodley The time zone difference is definitely the reason why you are seeing a step discrepancy between your dashboard and Challenge.

Challenges begin and end in the Challenge creator's timezone, which means the number of steps on your dashboard may be different from the number shown in the Challenge. Click here for more details.

Hope this helps!

[Josephjwoodley]

But i was back in the same time zone before the challenge actually started, Mon at 0:00. Correct steps show on my actual Fitbit days but not within the challenge. Can I re-sync my steps for challenge? Joseph Woodley - Using Hop Email Messenger