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Steps not reflected in challenges

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‎07-22-2016 03:06

‎07-22-2016 03:06

Hi
This seems to be a recurring problem this week from a quick glance at the questions raised on the community. My steps on the dashboard are not accurately reflected in the work week hustle challenge. The challenge count is off by over 10k steps. I have updated the app and logged out several times with no success. It is not a time zone issue as the challenge was started in my time zone. Please could you advise next steps? Thanks.
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‎07-25-2016 04:58

‎07-25-2016 04:58

A warm welcome to the Community @Yookpakpa. Thanks for troubleshooting this issue by yourself. Are you manually logging an activity like run or walk? If you are, keep in mind that this cause some discrepancies and that information won't count for challenges.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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