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Steps not syncing charge hr iOS app

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My steps don't sync in challenges on iOS app
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It's nice to see you on board my friend @Ljhchargehr Woman Very Happy

 

Hmmm...if your challenge isn't updating. Below are possible reasons for this issue:

1. Steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. You're manually logging steps. Only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You're using MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
4. You're in a different timezone than the challenge owner. The challenge begins and ends in the owner's timezone.

Also, I recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

See our information about challenges to get a detailed information about how your challenges work.

 

Have a nice start of the week! 

Maria | Community Moderator, Fitbit


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