Steps not syncing correctly with challenges.

[GemmaC1985]

I just hit my goal of 10000 however on our group challenge it still says 7000 and saying syncing is up to date. In the comments it even says step goal met 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @GemmaC1985, have a warm welcome to the Fitbit Community, it's always a pleasure to greet new members! 

I'm sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

Please note that is also recommended to wait 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, give it a try and keep me posted in case you need anything else!