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Steps not updating correctly.

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‎08-29-2017 03:35 - last edited on ‎08-30-2017 05:35 by Moderator Alum

‎08-29-2017 03:35 - last edited on ‎08-30-2017 05:35 by Moderator Alum

Why are my steps not updating in ny friends app it looks like I have done 11000 less steps than I have

 

Moderator Edit: Clarified Subject

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‎08-30-2017 05:50

‎08-30-2017 05:50

Hello @Helena7679, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Are you able to see your steps displaying correctly in your app? If so, it's possible the data has been recorded correctly in our servers but it's not displaying correctly in other devices such as your friends's which might be caused by an outdated app version or because your friends haven't synced yet. 

 

I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply. Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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