Steps not updating on challenges.

[Dbeebe51]

Steps are not updating in challenges .....can’t get “looking” when trying to update app

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Dbeebe51, I hope you're doing well, it's nice to see you around. 

Thanks for bringing this to my attention. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

Please keep in mind that is also recommended to wait 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.