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Stuck on typing 4 digit code to pair new devices

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‎10-05-2023 23:36

‎10-05-2023 23:36

I tried to pair my new Versa 4, and tried to pair the old Versa 2 with IOS app (most updated version), 

both of them stuck on the step to type 4 digit code on the app. 

The digit would "disappear immediately" like being erased when I type it, and keep stay on the 1st digit only so I cannot complete tpying the 4 digits. 

I am not sure if the app has problem due to using new Iphone 15 pro, with IOS most updated (17.0.3)

I have already tried to re-install the app, the problem still exists. 

Thank you 

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‎10-06-2023 05:04

‎10-06-2023 05:04

Hello @Angus_user and welcome to the Community.  This is a user to user help site.   Given the fact that you have a brand new phone with a new OS, I think you will get help faster by contacting Support.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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