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Support resolved the syncing issue with my Versa 2

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‎03-10-2020 10:10 - last edited on ‎03-11-2020 12:33 by

‎03-10-2020 10:10 - last edited on ‎03-11-2020 12:33 by

And then i reinstalled everything..then the watch and phone couldnt find each other at all. The watch would give me a code and the phone would keep spinning.so customer support " Melvin" was a god send ! Thank you thank you !! He walked me through a whole factory reset and walla ! Phone and versa 2 are chatting again.. Thanks melvin wher eever you are.. we lost touch when i went to set the watch up ..

 

 

Moderator edit: subject for clarity

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‎03-11-2020 12:32

‎03-11-2020 12:32

Hi @Kmac58, it's nice to see you again in our Community Forums. 

 

Thank you for taking the time to get in touch with our Support Team regarding the syncing issue you had with your Versa 2. I am glad to hear that you had a great experience with them and Melvin helped you resolve the issue. Thank you for your time and feedback as it is important to us. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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