Surge battery loss; not logging sleep

[nb9bob]

got my Surge for Christmas. Suddenly about 3 weeks ago, the battery charge began lasting only about 18 hours instead of 4 - 5 days when new. Tried the brushing the contacts - did not work. Also, it stopped logging sleep - 14 days no sleep log.

[MariamV]

@nb9bob welcome to the forums! Yikes, that sounds pretty odd. I recommend restarting your Fitbit SUrge by doing the following:

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

After the restart, charge your Surge. Keep in mind that charging completely takes one to two hours. Also, because battery life is affected by use and other settings, actual results may vary. These tips might help when you want to prioritize battery life:

• Each alarm reduces battery life by small percentage. To maximize battery life, consider setting fewer alarms.
• Since Quick View causes the screen to light up whenever you turn your wrist towards you, turning this setting off may prolong battery life. When Quick View is off, press any button to see the screen.
• Frequently using music control may reduce battery life.
• If you’re syncing with an Android device, the Always Connected option may reduce battery life.
• If you're syncing with any Fitbit app, the All-Day sync option may reduce battery life on both the tracker and mobile device.
• Charging your tracker in extreme heat or cold may reduce battery life.
• If you don't need a heart rate rating, change the Heart Rate setting to Off. The Auto setting uses less battery than the On setting.
• You can shut down your Surge when it's not in use.

Let me know how it goes after verifying all these steps.