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Surge map/gps not syncing with iPhone 6

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‎07-17-2016 21:26

‎07-17-2016 21:26

I went for a walk abs recorded it using the GPS but when I sync my phone to my watch the map doesn't sync and is enlessly searching.

Any thoughts from the brains trust???
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‎07-18-2016 04:46

‎07-18-2016 04:46

Welcome aboard to the Forums @Desertpea! Is the map the only information that your tracker didn't sync? I'd try these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your mobile device is running the latest version of the Fitbit app for iOs

 

Hope this helps. Let me know the outcome.

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‎07-18-2016 14:35

In response to SunsetRunner

‎07-18-2016 14:35

Hi Peter,

Thanks very much but I've tried all the usual tactics when my Surge doesn't sync but it's still not showing the map. I've turned off and restarted the bluetooth, the phone and the watch and I've not got a second device it's trying to sync to.

Yes, the rest of the data has sync' just not the map.

Thanks
Louise 🙂

Sent from my iPhone
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