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Sync Issues after last update on Versa 2

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‎02-24-2021 07:31

‎02-24-2021 07:31

Hello Fitbit support team, 

  

   It is really frustrating after doing all steps on your advises "How to fix Sync issues" more than 5 times every one of them, none to work.....

 

  It is really a magic that just now I managed after deleting/installing/pairing, re-deleting/re-installing/re-pairing so many times to make it work... 
   I am using iPhone 11 Pro with iOS version 14.4 and Fitbit Versa 2 is using the latest version of firmware which I guess you should know, but I will write it down 72.1.9

 

   So my question is why under Account -> Versa 2 the Syncing Apps field was hanging in syncing status for 1 week even after restarts etc.? Should that be a bug of the device or the application?

  Now it synced finally after another portion of many re-installations, but some data from last days is missing which... well I can live with that, but please fix your issues with syncing because for the price you are selling your devices we should receive better quality. I am very close to quit being your client.

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‎02-24-2021 08:58

‎02-24-2021 08:58

and the sync stopped working again + in Account -> Versa 2 the field Syncing Apps... is again hanging ......

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‎02-25-2021 04:46

In response to ViktorGrigorov

‎02-25-2021 04:46

Hello again Fitbit team,

  It's funny that I still don't have reply from you, but anyway I found what was the Issue.
  On my Fitbit Versa 2 there was application installed with the name World clocks which was causing issues when the watch was trying to sync, most probably because the application is broken or removed from you storage etc. 

   Something nice will be if you integrate a notification which gives you information which application is broken and cause you problems, so people could remove them, or take any actions which will make the watch sync normally again. 

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