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Sync Issues

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Updated to IOS13.1 last night and can’t sync.  I get a message to turn on Bluetooth.   Bluetooth is on with multiple other devices. 

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I’ve seen syncing issues happen with people afterwards and Have read in articles how picky the new update is about pairing with apps and needing permissions. I’ve found that if you had the Fitbit App already installed in your device when the update hit its sort of a hit or miss with the syncing with Bluetooth after the update. It seems happier if the app occurs after the update. Like a clean install if that makes sense. I’ve suggested this to others and it helped them. Maybe it can help you. Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth (I got two of them because the new iOS 13  And 13.1 has different Bluetooth security permissions) When prompted by your Bluetooth tap “always” 

 

Doing this will give you the cleanest install and should repair your syncing time issues. 😃 please let me know if this solves your issue 

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I’ve seen syncing issues happen with people afterwards and Have read in articles how picky the new update is about pairing with apps and needing permissions. I’ve found that if you had the Fitbit App already installed in your device when the update hit its sort of a hit or miss with the syncing with Bluetooth after the update. It seems happier if the app occurs after the update. Like a clean install if that makes sense. I’ve suggested this to others and it helped them. Maybe it can help you. Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth (I got two of them because the new iOS 13  And 13.1 has different Bluetooth security permissions) When prompted by your Bluetooth tap “always” 

 

Doing this will give you the cleanest install and should repair your syncing time issues. 😃 please let me know if this solves your issue 

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I was getting this also. I went to settings in my iPhone 8. Then i scrolled down until I found the fit bit app. "Allow fitbit to Access Bluetooth" was tuned off. I turned that back on and now I can sync again.

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Hello @Jerry2929 

 I just wanted to check in to see if your still experiencing problems with syncing or has it resolved. If it has resolved please let me know if you got an acceptable solution 

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