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Sync and saving data

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‎03-01-2016 20:06

‎03-01-2016 20:06

Not only does my Charge HR not show the correct time, the app does not save any data sent to it. According to the app, I have been on bed rest for the past month or something. I have tried uninstalling the app, restarting my FitBit, everything. No resolutions. Any advice?
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‎03-02-2016 03:06

‎03-02-2016 03:06

Welcome to the Fitbit Forums @Halfawake! If your Fitbit Charge HR is not syncing, you should check out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for iOs or Android device.

 

Hope this helps. Let me know the outcome.

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