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Sync fail

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‎02-03-2020 07:16

‎02-03-2020 07:16

Ever since I switched to the iPhone11Pro I’ve had issues with my Fitbit sync.  

Normally I have to do it twice.  First time it fails, then I kill the app and open it again and it works.  Today I cant get it to sync my sleep hours.

does anyone have any advice on how to fix this problem?

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‎02-03-2020 15:06

‎02-03-2020 15:06

The issue is that this version of the Fitbit app is really buggy and unstable which is probably why you are seeing inconsistent results when trying to sync.  According to the app update history Fitbit has been releasing bug fixes and stability improvements. You can view the log here   https://help.fitbit.com/articles/en_US/Help_article/2025

 

@LizzyFitbit  posted Fitbits troubleshooting steps in another thread, which you may find helpful. Keep in mind this may or may not work  https://community.fitbit.com/t5/iOS-App/Charge-3-doesn-t-sync-with-iPhoneXR/m-p/4064208#M129871

 

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