Sync issue w Charge 2 and iphone

[Twinforcharge2]

I cannot synchronize my Charge 2 with my iPhone. I've rebooted everything but still no luck

[Fascinated]

Same issue here.  It's been different over the past two weeks or so, but essentially, the app freezes and then crashes either during a sync, after "clicking" on something, or with in 6-10 seconds of opening the app.  Completely unusable.  I'm not certain if it's completing the sync because I can't check anything.  Terribly annoying!  I live off of the app, so it's more than inconvenient that it's no longer functioning.  I've reset my iphone 6s and that doesn't resolve the problem.  There's also been an app software update and that didn't fix it.  I love my fitbit, but I want my app back!  Thanks!  🙂

[MarcoGFitbit]

Hello @Twinforcharge2, have a warm welcome to the Community!, it's nice to see you around too @Fascinated. 

@Twinforcharge2, as you have restarted your phone and Charge 2, my recommendation would be try to setting up your Charge 2 as a new device to reset the connection between your phone and your tracker. To set it up:

1. Go to the Bluetooth settings on your phone and check if "Charge 2" is on the list of paired devices; if it is, tap on it and select "Forget this Device", then restart your phone one more time.
2. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
3. Then, click on "Setup a New Fitbit Device"
4. Choose your tracker and follow the onscreen instructions to continue. When the app asks you to replace your current tracker, please replace it and continue with the process.

@Fascinated, have you tried logging out from the Fitbit app, restart your phone and logging back in? This might prevent the app from freezing. 

Give it a try and keep me posted in case you need anything else! 

[Twinforcharge2]

Thank you for your suggestion. I tried this and when I tap on Charge 2 as my device type it shows "serarxhing" but never finds it. It then prompts me to make sure it is on and charged (it is) but no luck! I will call customer support today.

[Twinforcharge2]

*searching

[MarcoGFitbit]

Hi there @Twinforcharge2, thank you for the update. I was wondering if your Charge 2 was able to pair to your iPhone and if contacting support was helpful to you. 

@Fascinated, is the app on your phone still behaving erratically? If so, please let me know. 

Keep me posted in case you need anything else! 

[Twinforcharge2]

Yes, I fixed the problem by placing the Fitbit in its plugged in charger (even though it was already fully charged) and (while it was plugged in) holding down the button until it reset (about 5 seconds). It worked!!

[MarcoGFitbit]

Hi there @Twinforcharge2, thank you for replying!. I'm very glad your Charge 2 is now working with your iPhone.  If you have some spare time I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. 

Feel free to reply in case you need anything else, happy stepping! 

[Fascinated]

MarcoG, logging out of the app on my iphone 6, and then logging back in fixed the problem!  Thank you so much!  I love being able to use the app daily.  🙂

[MarcoGFitbit]

Hello @Fascinated, I hope you're doing well. Thank you for letting me know the steps you performed to resolve the issue, I'm really glad it has been fixed. 

If you need anything else, don't hesitate to reply!