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Sync/update not working

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‎08-22-2017 06:14

‎08-22-2017 06:14

My trainer and I depend on the reliability of my Alta Fitbit watch/app and as of yesterday, it is NOT syncing and not updating after a battery charge!

can you please assist ASAP?

Thank-you!

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3 REPLIES 3

‎08-22-2017 06:36

‎08-22-2017 06:36

I would try restarting your phone and then restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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‎08-22-2017 06:53

In response to SteveH

‎08-22-2017 06:53

I actually turned off my Bluetooth then back on and finally the devices started to sync!
Thank you for your suggestion!

Sent from my iphone
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‎08-22-2017 06:53

In response to SteveH

‎08-22-2017 06:53

I actually turned off my Bluetooth then back on and finally the devices started to sync!
Thank you for your suggestion!

Sent from my iphone
Best Answer
0 Votes