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Syncing difficulties with Versa 2

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‎01-04-2020 13:43 - last edited on ‎01-05-2020 18:33 by Fitbit Moderator

‎01-04-2020 13:43 - last edited on ‎01-05-2020 18:33 by Fitbit Moderator

My Versa 2 watch won’t sync w my iPhone 6s. It just started happening today. I’ve tried turning everything off then on. It will get about half way through refreshing and then stop. 

 

Moderator edit: Subject for clarity 

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‎01-05-2020 18:33 - last edited on ‎07-31-2025 09:12 by Fitbit Moderator

‎01-05-2020 18:33 - last edited on ‎07-31-2025 09:12 by Fitbit Moderator

Hello @Joeysmom, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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