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Syncing

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‎07-14-2016 10:22

‎07-14-2016 10:22

I have an iPhone and my Fitbit hr is not syncing at all!! My Bluetooth is not recognizing it at all. Please help...so frustrating!!
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‎07-14-2016 12:08

‎07-14-2016 12:08

Hi @CarrieSchneider and welcome! The following steps should help:

1. Make sure that you are using the most current version of the Fitbit iOS App, version 2.24.1.
2. Restart your tracker.

3. Reboot your iOS device.

4. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

5. Open the Fitbit App to initiate a sync.

 

This should help, but let me know if there's anything else I can assist you with.

Derrick | Retired Moderator, Fitbit
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