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Syncing

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‎01-08-2017 03:46

‎01-08-2017 03:46

Hi I have got my Fitbit out that I brought awhile back and I've lost the dongle! Do I need this to sync between the app and my Fitbit (charge hr) i can't seem to change the time or anything if someone could help that would be great 🙂

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‎01-09-2017 05:37

‎01-09-2017 05:37

Hello @Sharpie2412 and welcome!, it's great to see new faces around. Smiley Happy

 

The USB dongle that came with your tracker is designed to help you sync your tracker with a computer. It is not necessary if you'd like to sync your tracker with a mobile device as they have Bluetooth already. 

 

Are you trying to change the time and settings on the Fitbit app or through the online Dashboard? Please remember that if you're trying to make any changes on your tracker you will need to sync it afterwards for the changes to take effect. In case your tracker is not syncing correcly, please check @HelenaFitbit's excellent tips about how to make your tracker sync again. 

 

I hope this can be helpful, feel free to reply in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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