Target Load missing from tile and graph

[TerryG64]

On the Fitbit app I receive an actual cardio load score but no target. For the first two days I received a notification telling me my target load but nothing showing on the graph. Now there is no notification or any target range on the graph. Does anyone else have this issue.

Moderator Edit: Clarified subject

[alexthecat]

@TerryG64 it takes at least a week of daily exercise to consistently get a Target Cardio Load. Sometimes it takes a little longer. If it's not showing up for you yet, I would suggest that you just keep exercising as normal.

I've been using the Cardio Load feature on my Pixel Watch 3 for several months and I have found that it can take a while to get a Target and a while longer to get one that makes sense. 

[LZeeW]

@TerryG64   I started seeing the same thing two days ago.  Mine was fully calibrated and I got a target.  Now it says No target.  I use an iPhone.  Do you use an Android or iPhone?  My recent activity has been limited, so my cardio load is pretty pathetic.

[TerryG64]

Good afternoon, I have been told by another user that it takes at least a
week to get a consistent target. They were using an android phone but
hopefully it is the same for iPhone like you and I use. I guess we wait and
see.

[JudyB306]

To get a target you have to exercise daily to get it going? And then if you don't does it stop providing a target range again? 

[Zabba]

I have same problem and it’s had over 7 days of data. I contacted Fitbit through chat and they suggested I restart, update, reset my phone. Still not working 

[TerryG64]

I get an actual reading and are getting notifications in the morning of a
target for the day but no target shows when I look at the graph.

[JudyB306]

Ugh! That's super frustrating too! I have nothing except the card without
info on it. Just the learn more info. 😕 I wish they wouldn't release
updates until they have the bugs worked out.

---

That's their go to response in my experience. Mine still isn't working
either. It's so frustrating and annoying. I really wish they wouldn't
release updates before they've worked out the bugs. 😑

[Altoid4ever]

Seems their R&D department is more like an episode of Amateur Hour.  Poor design and implementation of features.

[mhouse]

I'm getting a pop up message about cardio load targets, but there is no target on the tile.  When I go into the detail, there is still no target.  It also shows 0 cardio load for activities that clearly have impact in the graph.  All "cardio" is dumped into General Activity.  What's the point in tracking if the data is incomplete & incorrect?

[Jensta]

I was going to report this issue as well. It’s happening for me too. Cardio load target is referenced in the “message” but the tile and detail graph shows No Target instead of my target range which is annoying because if you actually get rid of the “message”, then you have no idea what your target load is. 

 

 

[Beth87]

I intermittently see the target on the homescreen, despite me never cancelling it, but I don't see it in the cardio load section or in the graph. It's frustrating... especially when I work in app development! On the latest iOS app version, and have exercised every day for the last 10 days (every day, no rest days). I have a Luxe.

[213ninja]

I have the same issue. It’s clearly a defect they need to resolve…hopefully they acknowledge it.

[JudyB306]

Yes. I also will get the notification on the home screen. I do cancel it.
It annoys me since it should be on the load card and in the graph! It's not
tho as once again they've updated without working out the bugs first. 😠

[Expat_at_home]

Same issue on Inspire 3

[Anitajoy]

I have the same issue with a Versa 4. Also frustrating is that it says that a cardio load is not calculated for swimming as heart rate tracking is disabled - but it’s not! I can see May heart rate as I swim. Is live this feature to be sorted out

[bcarp11]

This is my exact experience. Well past 7 days as well.

[tbounds]

Same issue on the Charge 5. Target range is provided in the banner message but missing from the tile. The graph has never provided a target range overlay. 

[LizzyFitbit]

Hi everyone, and welcome to our new members. @alexthecat and @LZeeW Thank you for your help!

Thanks for sharing the steps that you've tried so far, and the screenshots provided. I understand how important this stat is for you and I'm sorry for this inconvenience. I'd like to share with you that this issue has been escalated to our team so they can fix it as soon as possible.

I'll keep our team informed of the impact this issue is having on all of our members, and rest assured that I'll update this thread once I have more information.

[Anniekat]

Exactly what I’m seeing! 
l get the notification in the morning but it disappears. The target never appears on the tile. For me, there is nothing positive about this prematurely release update. They certainly need to commit to better troubleshooting before rolling out these updates.