Text message notifications not working

[Khaub]

This is the third Charge device I have purchased.  I currently have the Charge 4.  I have had it one day and have spent a very long time trying all methods to get my text messages to appear.  Any quick fix I am missing?  I have an iPhone 12.  The text messages quit working on the Charge 3 awhile back and I did not bother to get it going again.   However, this one is brand new and if it is not going to work, then I want to return.  I already feel they don’t last as long as they should and maybe it is time to try a different brand…  

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Khaub.

I appreciate your participation in the Forums and sharing the issue you're having and your experience. I understand how you are feeling about this situation. I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? For complete troubleshooting tips to resolve the issue with notifications, see Troubleshooting quick tips for iPhones.

Hope this helps. 

[Khaub]

It is up to date and I have tried all the settings.  Open to any other advice you may have.  Otherwise I will return. My sister and my best friend also have the same issue…

[LiliyaFitbit]

Thank you for your reply, @Khaub.

I appreciate your efforts and the additional details. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

Have a nice day!