Text notifications not working

[DeniseCallahan]

My Text notifications is not working I have tried all the troubleshooting tips but nothing. My call notification started working yesterday when is this going to be fixed

Moderator edit: updated subject for clarity

[Swimmom43]

Would be nice to know when your going to actually fix this feature, it’s been several months and nothing. Everyone has done the steps and it does NOT work. Maybe we all should get our money back and switch to apple in order to have a functioning watch 

[Brittney0316]

I know it’s an ongoing issue with notifications after update to iOS 13.3. But I have literally done EVERYTHING suggested, updated the app, updated my Fitbit, restarted both my Fitbit and my phone, turned off then back on Bluetooth and sharing notifications. I’m getting notifications for calls but not texts. I’m not sure what else to do because everything is on and connected. It’s getting old because it was my favorite feature. When can we expect this to be resolved? 

[LizzyFitbit]

Hi @DeniseCallahan and @Brittney0316. Welcome on board! @Swimmom43, It's good to see you around.

Thanks for letting me know about the text notifications not working correctly, as well for your efforts while trying some steps prior posting. Our team has been informed about these issues experienced by our members after updating to iOS 13 and they're working hard to bring a fix so you can take advantage of this feature. I understand how important this feature is for you and please know that every feedback posted in the forums is always reviewed by our team to implement improvements on our products, services and overall environment.

Although you've tried most of the steps suggested in the forums, I'd recommend to check this thread where you can receive further updates about this situation. In there you can also try some other tips that have worked for others to receive text notifications.

By the way, I moved some of your posts to this thread to keep our forums organized.

I'll be around if you need anything else.

[Brittney0316]

I have tried all the things on that link. More than once. I’ll just keep watching for a solution. Thanks. 

[LizzyFitbit]

Hi @Brittney0316. Nice to see you here. I'm sorry for the delayed response.

Thanks for taking the time to read my previous post, as well for your efforts while trying the steps suggested there. Our team is working on this and once we have more updates, we'll let you know in that thread so keep an eye on it. I appreciate your patience and if you have any other question, don't hesitate to let me know.

See you around.