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@Mrssmith2525 What phone are you using? Let us know, and perhaps we can offer some suggestions.
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
Best Answer
01-21-2017
08:00
- last edited on
02-05-2026
08:39
by
MarreFitbit
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01-21-2017
08:00
- last edited on
02-05-2026
08:39
by
MarreFitbit
Hello there, @Mrssmith2525! Welcome aboard. In this case I recommend you to follow the troubleshooting steps provided in this post. This should get you back on track.
Thanks for your help, @Kmransom123, you are awesome! ![]()
Let us know how it goes!
Best Answer