Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The app crash at the moment to log weight

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

Every time I log my weight via the + on my dashboard view, the app crashes. It lets me get all the way through saving, then immediately crashes every time. I reopen the app and the weight has saved.

 

 

Moderator Edit: Updated Subject For Clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

 Hello, @lslaz1! Welcome to the Forums! I just have a few question. What operating system are you using? and how long ago did you start experiencing this issue? Do you have a good Internet connection when this happens? 

 

In the mean time you could try to clear your browser's cache, by following these instructions.

 

Please provide me as much details as you can. Cat Very Happy

Solange | Community Moderator, Fitbit

View best answer in original post

Best Answer
3 REPLIES 3

 Hello, @lslaz1! Welcome to the Forums! I just have a few question. What operating system are you using? and how long ago did you start experiencing this issue? Do you have a good Internet connection when this happens? 

 

In the mean time you could try to clear your browser's cache, by following these instructions.

 

Please provide me as much details as you can. Cat Very Happy

Solange | Community Moderator, Fitbit

Best Answer
Hi there! I'm on iOS 10 now, but it started before I updated.

I cleared the cache and it *seems* to have fixed the crash issue!!

Thanks very much for your help!

Lindsay Slazakowski
Best Answer

Hey, @lslaz1! You are more than welcomed my friend! Heart I'm so glad to hear that it is working as it should now. Thanks for letting me know! 

 

I hope to see you around a little more. Have you checked our cool Discussion boards? 

Solange | Community Moderator, Fitbit

Best Answer
0 Votes