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Time and date are wrong and won't sync with my iphone

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‎02-07-2016 09:33

‎02-07-2016 09:33

My Fitbit HR died while I was away. When I was able to recharge, the date and time are wrong and now won't sync to my iPhone. Shows as synced but shows 0 steps.
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‎02-07-2016 13:03

‎02-07-2016 13:03

HI @Kerry0207, I can definitely help you out! I'd recommend:

 

1. Making sure that you are using version 2.19 of the Fitbit iOS App. Click here to be redirected to the iOS App Store if you haven't already updated.

2. Restart your tracker.
3. Reboot your iOS device.
4. Open the Fitbit App to initiate a sync.

This should help, but please keep me posted!

Derrick | Retired Moderator, Fitbit
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‎02-07-2016 14:29

In response to DerrickS

‎02-07-2016 14:29

Don't know what I did, but it finally fixed itself! I guess after resetting 10x it worked. Thank you!

Sent from my iPhone
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