Time in heart rate zone during exercise no longer displaying for Inspire 2

[oldronin]

Hey,

I just upgraded today from an Inspire HR to an Inspire 2. When I did a treadmill walk today, it didn't display the time in heart rate zones (Fat Burn, Cardio, Peak). It's not an issue of having a disabled heart rate because I can see the exercise data under the resting heart rate section. It's just no longer displaying as part of the exercise data as it did with the HR. Is this expected? I'd post pictures to better illustrate the problem, but apparently I don't have permission yet.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @oldronin.

Thanks for the details shared in your post. I appreciate your efforts to provide screenshots. I recommend confirming the following settings:

1. Inspire 2 is set to On Wrist in quick settings. For more information about your device's display, see How do I navigate my Fitbit device?
2. The Heart Rate setting is turned on in the Settings app. Note that this setting is only available when Inspire 2 is set to On Wrist.

I also recommend doing the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Clear your iPhone cache: How to Clear Your Browser's Cache on an iPhone.
4. Reboot your phone.
5. Open the Fitbit app and log back into your account.
6. Manually sync your tracker: How do I manually sync my tracker or watch?

For more information about tracking your exercises, see How do I track my workouts with my Fitbit device?

Hope this helps.