Time incorrect

[Christmasjunkie]

My HR syncs but my time is incorrect. I have it in the right Timezone but suddenly it's hous out

[MarreFitbit]

It's nice to see you around @Christmasjunkie, how you doing? By any chance, are you using the automatic timezone? If so, I'd recommend doing the following:

- Disable this option "Set automatically"

- Log out of your app

- Restart your Charge HR

- Log back into the Fitbit app

- Select the "Sync Now" option

Let me know if this works, have a nice weekend! 

[ootld1]

I had the same problem starting yesterday with the time being wayy off, and I don't mean just hours off . The minutes were wrong too. It was about 4 hours and 22 minutes ahead of the actual time. 

I tried several things today on the computer that did not work inclucing using the toggle. I have it set to sync to my phone so I did an ISO 9.2.1 update to my phone and the time is correct now. Thank goodness. Kind of messed me up yesterday though because I had a speech to give and I was counting on using it to track my time. I figured it all out, but it was a pain for the day. 

Maybe an update for the device you sync with is the solution. I can't do the Windows 10 update because a bunch of software products that I use for classes will not function anymore. Good luck. 

[MarreFitbit]

Hey sweetie, hope you're doing great today @ootld1! I'm glad to hear that your issue was solved after doing the update with your iPhone, trhanks for sharing this here. 

Thanks for the feedback in regards to the Windows 10, we're working on it to get the issues fixed soon. 

Have a nice weekend!