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Timezone does not update.

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‎12-26-2018 01:21 - last edited on ‎12-27-2018 06:20 by Moderator Alum

‎12-26-2018 01:21 - last edited on ‎12-27-2018 06:20 by Moderator Alum

My Fitbit app doesn’t change time zone from London even when I choose to change it manually the same problem occurs for location and food database. I switched from my iPhone to my iPad and there is still the same problem.

 

Moderator Edit: Clarified Subject.

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‎12-27-2018 06:22

‎12-27-2018 06:22

Hello @PeterJansrn, have a warm welcome to the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know what you have tried so far in hopes to resolve this issue on your end. Please note that if after changing the timezone on the Fitbit app manually, the app nor your device update the time correctly, please try the following:

 

  • Force-quit the app, then open it again and check. If this doesn't work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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‎12-27-2018 06:22

‎12-27-2018 06:22

Hello @PeterJansrn, have a warm welcome to the Fitbit Community. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know what you have tried so far in hopes to resolve this issue on your end. Please note that if after changing the timezone on the Fitbit app manually, the app nor your device update the time correctly, please try the following:

 

  • Force-quit the app, then open it again and check. If this doesn't work:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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