Today tiles are unresponsive

[Luberra]

Fitbit Is recording the usual info and it appears on the Today tab but when I tap the + or icons it does not deploy the charts or allow a manual entry to be made.

I’ve refreshed the app continually with no change. I’ve also rebooted the phone (iPhone 7 Plus) and restarted the app.

any ideas how to restore the functionality without loosing data?

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Luberra. Welcome! It's great to see a new member around.

Thanks for letting me know about the Fitbit app tiles, as well for the steps tried. This shouldn't be happening and to further investigate, may I know since when this started to happen? In the meantime, I'd recommend to give one last try to the following steps:

1. Log out from the Fitbit app.
2. Double check if the Fitbit pp is updated.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. Try logging and checking your details.

By the way, I’ve moved your post to the iOS App board so we can keep our forums organized.

Please keep me posted.

[Luberra]

Thanks for your response Lizzy.

This happened on the day i posted around 11am local time (UK). I went for a run and started up the running logger from the exercise tile. By the time I got back the app had closed and when I opened again I had the problem reported.

The problem was still happening when I went to bed that night but had resolved itself by the next morning and hasn't re-occured since. Will post if it happens again.

[LizzyFitbit]

Hi @Luberra. I hope you're doing well.

You're welcome and thanks to you for keeping me posted. I'm glad that the Fitbit app has been working well and please don't hesitate to let me know if you have more questions.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make friends and find great tips to continue working toward your goals.

See you around!