help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Track Exercise Dashboard not updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2017 09:16

‎06-26-2017 09:16

About a week and a half ago the dashboard stopped working and when you click on it the data is not present.  When you access other widgets about workouts/steps ,  the information is all there, but just not passing to the exercise tracker.  I have tried uninstalling/reinstalling the app,  tried unpairing and repairing my fitbit.  It seems my account has all the appropriate data available,  just the sub widgets within the fitbit app are not synching between themselves.   Anyone else seen this happen and what else can I try to fix.   iOS  and fitbit app  are up to date as on 2 minutes ago.   Thanks for your assistance.

Best Answer
4 REPLIES 4

‎06-26-2017 10:51

‎06-26-2017 10:51

Yes, I have experienced this as well.  I just received my 3rd replacement Fitbit from Fitbit themselves and I'm still having the issue.  I believe the issue is with the app, but they do t know how to troubleshoot it.  

Best Answer
0 Votes

‎06-26-2017 10:55

‎06-26-2017 10:55

Yes, I have experienced this as well.  I just received my 3rd replacement Fitbit from Fitbit themselves and I'm still having the issue.  I believe the issue is with the app, but they do not know how to troubleshoot it.  

Best Answer
0 Votes

‎06-27-2017 07:00

‎06-27-2017 07:00

I'm having the same issue. I reinstalled the app just now and still the dashboard won't update. 

Best Answer
0 Votes

‎06-27-2017 07:06

In response to SunsetRunner

‎06-27-2017 07:06

Same. I created a new account/app for my son, reset the Fitbit and put it on him. The activity minutes tracked for him. It must be the app?? Maybe we need to reset the Fitbit and re-install the app under a new email?

Sent from my iPhone
Best Answer
0 Votes