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Tracker and app didn't reset stats at midnight.

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‎04-02-2018 07:19 - last edited on ‎04-03-2018 05:04 by Moderator Alum

‎04-02-2018 07:19 - last edited on ‎04-03-2018 05:04 by Moderator Alum

Both my Fitbit and app haven't reset today and the data from the previous day has carried over. Any idea on how to fix this?

 

Moderator Edit: Clarified Subject.

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‎04-03-2018 05:37

‎04-03-2018 05:37

Hello @SM1982, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, at this moment I would like to ask you to restart your tracker and monitor it for the next night to check if the stats reset at midnight. Unfortunately, it's not currently possible to remove the stats that were carried over from a previous day and for that I sincerely apologize.

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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