Tracker resets itself in the middle of the day

[Tash1515]

For the last 2 days I have noticed my Fitbit HR tracker is resetting in the middle of the day, so I lose the morning steps. Then the afternoon evening steps are carried through to the next day. I had experienced syncing problems as well. Any suggestions on how to fix this as I couldn't locate any tips on the help section. Thanks

[AlejandraFitbit]

A warm welcome to the Community @Tash1515. I recommend verifying that your timezone is correct, you can do this by doing the following from your iOS Fitbit app:

1. Tap Account

2. Tap Advanced Settings

3. Tap Timezone

4. Check your timezone

You can also Restart your Charge HR and if this doesn't work, feel free to contact our Support Team. To have a faster solution, you can contact them via phone or chat. 

Let me know the outcome! 

[Tash1515]

Thank you. I had actually undertaken those steps before posting on the community forum. Apologies I should have highlighted that. Not sure what else to do!

Sent from my iPhone

[DerrickS]

Hi @Tash1515,

I'd recommend restarting your tracker if you haven't already. Also, I'd make sure that your native iOS clock is set to the current time too and then reboot your iOS device.

If you are still experiencing trouble afterwards, I'd reach out to Fitbit Customer Support so they can take a deeper look.

Hope this helps!