Tracks my phone but doesn't connect

[Stuartsurf]

My new Fitbit when going to set up tracks my phone, but won't connect. Been through the help area and through all options still won't connect

[Kmransom123]

@Stuartsurf  What phone are you trying to set it up on?

[Stuartsurf]

Iphone 6plus

[Kmransom123]

@Stuartsurf  Use this link to help get it set up - perhaps it will help.  

Set Up Guide

[Stuartsurf]

Still not working

[Rachie24]

I have the exact same problem as you. Let me know if you come to a solution. 

[MarcoGFitbit]

Hello @Rachie24 and @Stuartsurf, and welcome!, it's always nice to see new faces around. 

Having tried the guide @Kmransom123 kindly provided, I would like to suggest some steps that might help you as well:

• Restart your tracker and leave it plugged in and charging. A fitbit tracker needs at least 40% of battery to set up successfully for the first time.
• Restart you phone
• Try to set up your tracker following the link to the holiday setup guide provided by @Kmransom123

I hope this can be helpful, keep me posted in case you need anything else! 

[Rachie24]

Thanks for your reply @MarcoGFitbit, I've finally had success in setting up my Fitbit and syncing it to my iPhone 6S. I had to factory reset the Fitbit by pressing the button on the USB charger while it was plugged in (3 pushes in 8 seconds, and when the Fitbit logo appears unplug the charger)

i then got a code code to sync the Fitbit but then had to do a software update. This froze so I did a 2nd factory reset and after that the update downloaded, everything synced perfectly and I'm now using my Fitbit. 

@Stuartsurf try this and see if it works for you. 

[MarcoGFitbit]

Hello @Rachie24, I hope you're doing well. Thank you for the update, I'm very glad your tracker was able to set up and is now syncing perfectly.

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Happy stepping!