Training is not syncing

[Keilie74]

Hi,

Today it is the second time an exersize logg is nog syncing. I had thuis problem last sunday. And today we went for a walk and again it is not syncing all details to the app. How to solve this without losing data.....? Thanks for any help!

[MariamV]

@Keilie74 thanks for joining us! It's lovely to have you around.  That sounds weird. I recommend logging out and then logging back in to the Fitbit app. Also, try force quitting the app and then restart your mobile device. I'm curious if this is only happening in the app. Have you check your Activities Log from your Web Dashboard? Let me know if your activities are there. Hope this helps, keep me posted! 

[Keilie74]

Hi,

Problem is still not solved. I tried all suggested things:
- turn Bluetooth off and on
- "kill" active app
- reset device via website/laptop

One of my training I can see online, but the second one not. Both do not sinc in my app.

Yesterday I went for another walk. First the app did not sinc, but after an update of the app it did sinc.

Best regards,
Carla

[MariamV]

Thanks for the update @Keilie74! So if I'm not mistaken after the update of the app your tracker started syncing again? Do confirm that for me. 🙂 I'll be looking forward to your new comments! 

[Keilie74]

Hi,

No, that is not correct. Only my training of wednesday is syncing and the two walks before are still not syncing!!

Best regards,
Carla

[MariamV]

@Keilie74 thanks a million for getting back to me! Sounds like you've exhausted all troubleshooting possible. It seems like it's time to contact our Support Team for a second opinion. When you contact them please let them know about all the troubleshooting you've performed to fix this. This will allow them to provide you with a quick solution and a better follow up of your case. Good luck and keep me posted with the outcome! 

[Angela309]

I too, am having issues with syncing...when I use the "track" option for my walks, it doesn't always sync the correct number of steps, active minutes, or distance. When I "log" a walk instead, it double dips the steps I have gotten.

I have (multiple times):

• Logged out of app & back in
• Restarted my phone
• Blue tooth on/off
• Reset my tracker

Everything is the same on my app and my dashboard.

I did change the music I am walking to so I know my pace has increased tremendously while my stride lenght decreased. I am going to monitor it the next few days on my tredmill and see.

[MariamV]

@Angela309 Thanks for joining us! In this case, please keep an eye to your tracker's behavior and do let me know how it goes! Also, when on the treadmill please don't hold your hands on to the sensors. Keep me posted with the outcome!