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Treadmill exercise didn't sync to my phone.

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‎02-02-2018 16:45 - last edited on ‎02-05-2018 05:23 by Moderator Alum

‎02-02-2018 16:45 - last edited on ‎02-05-2018 05:23 by Moderator Alum

Why hasn’t my run on the treadmill been synced into my data record on my phone please? RhOH

 

Moderator Edit: Clarified Subject.

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‎02-05-2018 05:58

‎02-05-2018 05:58

Hello @RhOH, thanks for joining the Fitbit Community, it's a pleasure to greet new members! Smiley Happy

 

Thanks for bringing this to my attention. Tell me, which tracker are you currently using? Has this issue happened to you before? Have you updated the Fitbit app recently? How long was your treadmill run? Additionally, while you reply to me with the answers to these questions I would like to suggest you the following:

 

  1. Restart your tracker
  2. If you have a Charge 2, Blaze, Ionic or Surge you can navigate through the tracker's options, either by pressing the button on the side (Charge 2) or swiping through the screens until you find the Exercise function. In here, select Treadmill before starting a new Treadmill run, so it can be automatically recorded by the tracker.
  3. Log manually your exercise. please follow these steps to log manually log your previous Treadmill Run.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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