Trophies and personal best are not updating

[Juuuu]

I’m frustrated because my trophies and info personal bests on Goal day or workweek hustle are not updating , some for years -2017, 2018 even though I’ve beaten the posted best many times since then . I’ve contacted customer service, nothing yet. Today I got a Great Wall Badge ! I’d rather have my personal best trophies update . Logging off , uninstalling and reinstalling don’t rectify it, any ideas ? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Juuuu.

I appreciate your participation in the Forums and sharing that your trophies and a personal best are not updating. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am glad to help. Thank you for contacting our Support team regarding this issue, I am sure they tried their best to investigate the issue and assist you in the best possible manner. I am sorry for any trouble, our team is always working on our products and services, and your comments are always welcome. 

You can find more information about trophies at How do I earn trophies during Fitbit challenges? and about badges at What should I know about my Fitbit badges?

Let me know if you have any questions.

[Juuuu]

This is not really an answer to my issue . No one seems to have a real answer . Just speak around the issue but don’t address it directly . It seems to be a known issue. Will my trophies ever update ?  Last week I got a badge for Great Wall of China so some things are updating . Why not the trophies? 

if no one is ever going to fix it isn’t it better to tell me ? Other people I’m in challenges with get their trophies 🏆 

[Star-Queen1]

This is the same problem I am experiencing and it’s discouraging. I earned a DAILY SHOWDOWN TROPHY as well as a GOAL STEAK WORKWEEK HUSTLE TROPHY and none of them are updated or being awarded. Please fix this problem 

[Rhiemst]

I also have this issue and am super frustrated. Nothing I've done helps no matter how many times I log in or out. I've tried everything. This seems to have been going on for years and they haven't done anything to fix it. I also wrote to the support team and they couldn't fix it. For my next smartwatch, I'll definitely be going with a different brand. Very frustrating and disappointing. 

[Danger_Mouse]

Me 3, 4, 5, and 6 feel ripped off.

A yr ago still new to fitbit Tripped my goal in one day got badges - No Trophy

Also bear my personal best, got badges  No Trophy 

To this day I am yet to get just 1 Trophy yet have tones of badges

[jikou]

Same issue here. It seems that it is a common bug unfortunately 😞 

It would be nice to be fixed in the future

[Watsdon]

Fitbit are aware they just don’t care. Nothing works. Waste time

[leagoofy]

I’m having the same issue. FitBit, are you going to fix this issue and WHEN?

[Confounded]

This is a non-answer by a non-entity apparently 

[Confounded]

Shame on you for flagging this the best answer.

[Confounded]

This occurs on all apps the iOS app the Android app and the Windows 10 app when it doesn't update it's inside the Fitbit data not the apps

[LZeeW]

I am unselecting the moderator's post as the Best Answer.  This issue is clearly not solved.  @Confounded is correct.  This is not limited to the iOS app.  The error is on my web dashboard, too.  This is a Fitbit data problem.

[Watsdon]

!???

Sent from my iPhone